As the workforce prepares to disappear on their Easter holidays, bosses may be pleased that mobile technology allows staff to stay in touch, but this can throw up security issues with sensitive data. Whether it is Continue reading Mobility issues
Whatever the size of your business, it is likely that IT is playing an increasingly large role in your operations. IT systems will not just be a means of communicating or a process allowing you to work, your company Continue reading Is outsourcing the answer?
IT systems can help to bring departments together across an organisation, connecting them up through shared databases, communication systems and other widely used tools. But they can also separate departments off Continue reading Tunnels and ladders: tackling inter-departmental IT barriers
The relationship between IT support desks and their customers can be a troubled one. The helpdesk is where people go when they are already frustrated with the incomprehensible workings of their magic flashing light Continue reading Knowing the difference – improving communications for your IT support team
In the ever changing information age the possibilities for communication have become more impressive than ever before. Whether it’s securely delivering documents in seconds via upload to a server or conducting a Continue reading Mastering communications in the modern office
While revisions to the UK National Curriculum often focus on traditional subjects, the changes announced last year included a significant shake-up in the teaching of IT. With a greater focus on programming, this Continue reading The changing curriculum and the future of IT support
IT support teams aren’t always valued as highly as they could be. Customers blame them for problems with the system and then for not fixing those problems straight away. Most of us have worked in places where Continue reading The ‘F’ word – getting customer feedback right
The face of business is changing. While companies may no longer be rushing to shed all the overheads associated with permanent departments, changes in employment are forcing a more flexible approach in which Continue reading The strongest link in the chain – outsourcing IT support